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Courtesy of InTheKnow

Working with Difficult & Combative People

1.0 CEU

FREE Accredited 46 states*

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  • Gain insight on why coworkers and clients may be difficult to work with
  • Describe the difference between being aggressive, passive and passive/ aggressive
  • Discuss at least three ways to handle workplace violence
  • Learn about physical conditions that can lead to combative behavior
  • Demonstrate strategies for dealing with difficult and combative people

CNA Class CEU Details

After passing the CNA CEU Class, you'll be promoted to take a quiz. After the quiz, you'll be able to download your CEU certificate.

Working with Difficult and Combative People is a free CEU CNA training course available online. This training course, built for certified nursing assistants, provides a comprehensive overview of how to identify behaviors and work with aggressive, passive, and passive aggressive people in your day-to-day job. Working with Difficult and Combative People takes approximately 60-minutes to complete online and meets state requirements for 1 CNA CEU credit in 46 states. After you complete the course, print a CNA CEU online certificate.

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This free CNA CEU course meets State Requirements in the following states:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Utah
  • Vermont
  • Virginia
  • West Virginia
  • Wisconsin
  • Wyoming
This course is brought to you free-of-charge by In The Know.

In The Know offers education for caregivers and certified nursing assistants. By focusing solely on caregiver education, they're an industry leader of valuable content and up to date on any changes in legislation and regulations. The courses are are written by nurses to meet the unique responsibilities, duties, experience, and education for caregivers and nurse aides nationwide.

Learn More About In The Know