Working with Difficult & Combative People


(2,475 reviews)
CNA CEU Hours: 1.0
Accredited: Yes, in 46 states
Cost: Free CEU
Publisher: InTheKnow, Inc.

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Free CNA CEU Objectives

  • Gain insight on why coworkers and clients may be difficult to work with
  • Describe the difference between being aggressive, passive and passive/ aggressive
  • Discuss at least three ways to handle workplace violence
  • Learn about physical conditions that can lead to combative behavior
  • Demonstrate strategies for dealing with difficult and combative people
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CNA Training Class Details

Working with Difficult and Combative People is a free CEU CNA training course available online. This training course, built for certified nursing assistants, provides a comprehensive overview of how to identify behaviors and work with aggressive, passive, and passive aggressive people in your day-to-day job. Working with Difficult and Combative People takes approximately 60-minutes to complete online and meets state requirements for 1 CNA CEU credit in 46 states. After you complete the course, print a CNA CEU online certificate.

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