Are you looking for a new challenge? Do you have excellent customer service skills? Consider joining the Home Instead Senior Care – Fountain Hills/N Scottsdale Office Team!
We are looking for a positive and enthusiastic team-player with a can-do attitude to assist in our scheduling department. The Service Coordinator is expected to perform a variety of duties. This position works closely with the Lead Service Coordinator scheduling clients and CAREGivers™ in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Ideal candidate must live in the area and be able to work in the Fountain Hills office SUNDAY-THURSDAY 8 am - 5 pm.
Find out more about this fulfilling career opportunity and apply on-line www.homeinstead.com/818
Primary Responsibilities include:
Reflect the core values of Despain Senior Care LLC d/b/a an independently owned and operate Home Instead Senior Care franchise.
Answer each call in a friendly, professional and knowledgeable manner.
Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
Follow up with all client and CAREGiver issues to ensure their problems are resolved.
Enter and maintain accurate client and CAREGiver records in the software system.
Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
Act as back-up CAREGiver support and primary contact for weekend staffing.
Required to work in the office and independently at home.
Able to work independently and unsupervised.
Perform any and all other functions and responsibilities deemed necessary.
Customer service experience
High school graduation or equivalent.
One year of related business experience or an equivalent combination of education and work experience may be considered.
Must posses a valid driver's license.
Knowledge, Skills and Abilities:
This position must have an understanding of and uphold the policies and procedures established by Despain Senior Care LLC, d/b/a Home Instead Senior Care.
This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
Must demonstrate discretion, integrity and fair-mindness consistent with company standards, practices, policies and procedures.
Ability to organize and prioritize daily, monthly and yearly work.
Ability to establish good working relationships with management, colleagues, the franchise owners,clients, CAREGivers and the community.
Ability to sit at a desk and listen effectively for long periods of time on the telephone.
Ability to present a professional appearance and demeanor.
Ability to operate office equipment.
Must be patient and congenial on the telephone.
Must have computer skills and be proficient in Word and Excel.
Ability to work evenings and weekends required.
Ability to perform duties in a professional office setting.
Knowledge of the senior care industry.
Each Home Instead Senior Care® franchise office is independently owned and operated.
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